Welcome to Sublimind Support. Here you’ll find quick answers, troubleshooting steps, and the best way to contact us.
Email us at: support@sublimind.app
To help us resolve your issue faster, include:
- Device model (e.g., iPhone 15 Pro, Pixel 8)
- OS version (iOS/Android)
- Sublimind app version
- What you expected vs. what happened
- Steps to reproduce (if applicable)
- Screenshots/screen recordings (if you can)
If your request is privacy-related (data access/deletion), contact: privacy@sublimind.app
No. You can explore Sublimind without paying, including the library and learning content. Custom creation can be unlocked via subscription or Lifetime Credits.
- Subscription: Unlimited custom generation while subscribed. Custom subliminals created with a subscription are playable only while your subscription is active.
- Lifetime Credits: One-time purchase. 1 credit = 1 custom subliminal you keep forever (playable even without a subscription).
No. Sublimind is for general wellness and self-improvement. It does not provide medical or mental health treatment and is not a substitute for professional care.
Custom generation can take several minutes depending on demand, device/network conditions, and processing.
Try the following:
- Ensure you have a stable internet connection (Wi-Fi recommended).
- Leave the app open for a few minutes (some steps may pause if the app is force-closed).
- Close and reopen the app.
- If it remains stuck, contact support with:
- Track name (or screenshot)
- Current status shown
- Approx. time you started generation
Common causes include temporary processing errors or network interruptions.
- Retry generation if the app provides a retry option.
- If you used a Lifetime Credit and believe it was consumed incorrectly, contact support with a screenshot of:
- The failed state
- Your Lifetime Credits balance
- Your purchase/restore status (if relevant)
You can typically edit basic details like title and image within the app (where available). The audio itself is generated output and may not be editable beyond re-generating a new track.
Be specific about the situation and outcome you want. Examples:
- “I stop late-night snacking and feel satisfied after dinner.”
- “I feel calm and confident when speaking in groups.”
- “I focus easily and finish tasks without procrastinating.”
Avoid including highly sensitive personal information.
Mobile operating systems usually allow only one app to control audio playback at a time. If another app starts audio, Sublimind may pause. This behavior is controlled by the OS and other apps’ audio session settings.
Try:
- Confirm you’re on the latest version of Sublimind.
- Reboot the device.
- Ensure Low Power Mode / Battery Saver isn’t aggressively stopping background audio.
- On Android: disable battery optimization for Sublimind (Settings → Battery → Battery optimization → Sublimind → “Not optimized”).
- Increase media volume (not ringer volume).
- Check if Bluetooth is connected to another device.
- Try wired headphones vs. speaker.
- Make sure your phone is not routing audio to a silent output device.
If a track is available offline in your build:
- Start playback once on Wi-Fi to ensure it’s downloaded/cached.
- Then test in Airplane Mode.
If offline isn’t working as expected, contact support with your device + app version.
iOS (Apple App Store):
- Settings app → Apple ID → Subscriptions → Sublimind
Android (Google Play):
- Google Play Store → Profile → Payments & subscriptions → Subscriptions → Sublimind
Use Restore Purchases inside Sublimind (usually on the paywall or in Settings).
If it still doesn’t restore:
- Ensure you’re signed into the same Apple ID / Google account used to purchase.
- Restart the app and try again.
- Contact support with proof of purchase (Apple/Google receipt screenshot or order ID).
Purchases are processed by Apple/Google (or another Platform, if applicable). Refund requests are typically handled through the Platform’s refund process. If you believe something is wrong (e.g., duplicate charge), contact us and we’ll help you investigate.
This is expected behavior:
- Custom subliminals created with a subscription are playable only while subscribed.
If you resubscribe, access is restored.
If you prefer ownership without an active subscription, use Lifetime Credits to create Lifetime Customs you keep forever.
If your app build includes a conversion option (e.g., “Buy lifetime access” using a Lifetime Credit), you can convert directly. If you don’t see it yet, contact support and tell us what you want to convert.
- Check spam/junk.
- Confirm the email address is correct.
- Try again after a few minutes.
- If you used “Sign in with Apple” and chose “Hide My Email,” you may have an Apple relay email. Contact support and we’ll help you locate the correct account.
Contact support with:
- Your current account email
- The new email you want to use
We may ask for verification.
If there is an in-app delete option, use it. Otherwise email privacy@sublimind.app from the account email and request deletion.
- Confirm notifications are enabled for Sublimind in your device settings.
- Confirm your reminder time is set in-app.
- On Android, battery optimization can block notifications—disable optimization for Sublimind.
Disable notifications in device settings:
- iOS: Settings → Notifications → Sublimind
- Android: Settings → Apps → Sublimind → Notifications
For privacy questions or requests (access, deletion, portability), email: privacy@sublimind.app
When requesting deletion, include:
- The email used for your Sublimind account
- The platform (iOS/Android)
- “Request: Delete my account and associated data”
Copy/paste this into your email to support:
Subject: Bug report – Short summary
- Device:
- OS version:
- App version:
- Steps to reproduce:
- Expected result:
- Actual result:
- Screenshots/screen recording:
- Anything else that might be relevant (network/VPN/Bluetooth/etc.):
Thanks for using Sublimind.